The role of the Information and Communications Technology (ICT) Section is to ensure that the institution utilises technology effectively and efficiently. This includes providing technical support, managing infrastructure, developing and implementing ICT solutions, and fostering ICT literacy among staff.
Roles Overview
Technical Support and Infrastructure Management
Troubleshooting and Maintenance:
The ICT section provides technical support to users, addressing issues with hardware, software, and network connectivity.
Infrastructure Management:
They are responsible for maintaining and upgrading the department's ICT infrastructure, including servers, networks, and devices.
Software Support:
They manage and maintain software applications used by the department, ensuring compatibility and functionality.
ICT Solution Development and Implementation
Needs Assessment:
They assess the department's ICT needs and recommend solutions that align with organizational goals.
Solution Development:
They develop or implement ICT solutions to address specific departmental needs, such as automating processes or improving communication.
Training and Support:
They provide training to staff on how to use new ICT solutions effectively and offer ongoing support.
ICT Awareness and Capacity Building
Awareness Programs:
The ICT section conducts awareness programs to educate staff on the benefits of using ICT and to promote its responsible use.
Skill Development:
They may offer training programs to improve the ICT skills and competencies of staff.
Policy Development:
They contribute to the development of ICT policies and guidelines that ensure the safe and effective use of technology within the department.
Overall, the ICT Section acts as a facilitator, enabling the institution to leverage technology to improve efficiency, enhance communication, and achieve its goals. They bridge the gap between the institution's needs and the available technology, ensuring that ICT is used effectively as a strategic tool for success.